New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
Updates to this Privacy Policy
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
We may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
This Privacy Policy was last updated on 4th May 2023.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
2 Who do we collect information about?
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
We collect information about:
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
2.3 Business contacts at our suppliers and other suppliers.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
3 When do we collect personal information?
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
We collect information about you:
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
3.1 When you contact us to make a booking via:3.1.1 Phone.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
3.1.2 Smartphone booking app.3.1.3 Online Booker.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
3.1.4 Email.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
3.1.5 Writing.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
3.2 When you sign up for our email mailing list.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
3.3 When you use our website.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
3.4 If you respond to a customer survey, questionnaire, or marketing campaign.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
3.5 If you report a problem.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
3.6 Or if you contact us for any other reason.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4 What personal information do we collect and use?
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.2 Name.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.3 Gender.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.4 Address(es).
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.5 Contact Telephone Number(s).
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.6 Information about your job, including job title.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.7 Special Instructions.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.8 Any information you deem relevant to the booking.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.9 Financial information such as your bank details, debit/credit card and payment details.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.10 IP address.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.11 Device ID information.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
5 How do we collect your information?
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
We collect personal information from a number of different sources, including:
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
5.1 Directly from you or from someone else on your behalf.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
5.2 From your use of our website and cookies.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
5.3 Through customer surveys and responses to marketing campaigns.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
5.4 Through publicly available sources such as internet search engines and social media sites.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
6 What are our purposes for using your personal information?
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
6.1 We process your personal information to ensure that your booking is completed as requested.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
6.8 Tracing and recovering debt.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
7 Who do we share your information with?
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
7.1 Drivers, so that they may complete the booking as requested.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
7.2 Our regulator(s).
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
7.5 Third parties who undertake analysis for the purposes of product improvement.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
8 What marketing activities do we carry out?
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
Email marketing
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
10 Your rights
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you to access certain parts of our site and/or app, you are responsible for keeping it confidential and not sharing it with anybody.11.19 We will take all necessary steps to ensure that your data is treated securely in accordance with the Data Protection Act 1998 and this privacy policy.
Cookies12.1 Our website uses cookies to distinguish you from other users of our site. This helps us provide you with the best user experience when you browse our site and allows us to improve it.12.2 We use third-party cookies.12.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer\\\\\\\\\\\\\\\'s hard drive.12.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies.12.5 However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access some parts or all of our site and/or app.
Booking app/Buddy system13.1 Our booking apps capture certain personal information to help you make a booking with us.13.3 Additional information that may be used includes access to your contacts. This information is solely used for the \\\\\\\\\\\\\\" buddy\\\\\\\\\\\\\\"="" feature="" within="" the="" app.
10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.
New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.
Updates to this Privacy PolicyWe may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.
This Privacy Policy was last updated on 4th May 2023.New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.
2 Who do we collect information about?We collect information about:2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.2.3 Business contacts at our suppliers and other suppliers.
3 When do we collect personal information?We collect information about you:3.1 When you contact us to make a booking via:3.1.1 Phone.3.1.2 Smartphone booking app.3.1.3 Online Booker.3.1.4 Email.3.1.5 Writing.3.2 When you sign up for our email mailing list.3.3 When you use our website.3.4 If you respond to a customer survey, questionnaire, or marketing campaign.3.5 If you report a problem.3.6 Or if you contact us for any other reason.
4 What personal information do we collect and use?4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):4.1.2 Name.4.1.3 Gender.4.1.4 Address(es).4.1.5 Contact Telephone Number(s).4.1.6 Information about your job, including job title.4.1.7 Special Instructions.4.1.8 Any information you deem relevant to the booking.4.1.9 Financial information such as your bank details, debit/credit card and payment details.4.1.10 IP address.4.1.11 Device ID information.4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.
5 How do we collect your information?We collect personal information from a number of different sources, including:5.1 Directly from you or from someone else on your behalf.5.2 From your use of our website and cookies.5.3 Through customer surveys and responses to marketing campaigns.5.4 Through publicly available sources such as internet search engines and social media sites.
6 What are our purposes for using your personal information?6.1 We process your personal information to ensure that your booking is completed as requested.6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).6.8 Tracing and recovering debt.6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.
7 Who do we share your information with?We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:7.1 Drivers, so that they may complete the booking as requested.7.2 Our regulator(s).7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.7.5 Third parties who undertake analysis for the purposes of product improvement.7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.
8 What marketing activities do we carry out?Email marketing8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.
9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.
10 Your rights10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.Please note:10.2 In some cases, we may not be able to comply with your request (for example, we might not be able to delete your data) due to our obligations to comply with other legal or regulatory requirements. However, we will always respond to your request, and if we cannot comply with it, we will explain why.Your rights include:10.3 The right to access your personal information.10.3.1 You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will usually be no charge for dealing with these requests. Your information will typically be provided in writing, unless otherwise requested, or, where you have made the request electronically, the information will be provided electronically where possible.10.4 The right to rectification.10.4.1 We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.10.5 The right to erasure (also known as \\\\\\\\\\\\\\\'the right to be forgotten\\\\\\\\\\\\\\\').10.5.1 In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn, and there is no overriding ground for continuing the processing, or for compliance with national law.10.6 The right to restriction or suspension of processing.10.6.1 In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.10.7 The right to data portability.10.7.1 In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.10.8 The right to object to marketing.10.8.1 You can ask us to stop sending you marketing messages at any time.10.9 The right to lodge a complaint with the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO).10.9.1 We hope that you will always raise any issues with us first and that we will be able to resolve them to your satisfaction. However, if this is not possible, you have the right to complain directly to the Information Commissioner\\\\\\\\\\\\\\\'s Office (ICO) if you believe that any use of your personal information by us breaches applicable data protection laws and regulations.
How do we protect your information?11.1 Our computer systems are password-protected, and each staff member has an individual, secure, password-protected login.11.2 Passwords are immediately obscured as they are typed.11.3 Workstation internet access is limited to approved secure websites, such as the official airport websites (Heathrow, Gatwick, City, etc.), to monitor airport arrivals and ensure timely dispatch.11.4 Our office is a secure environment.11.5 Invoices are distributed by emailed11.6 Paper files are stored in lockable cupboards or filing cabinets.11.7 When processing debit/credit card payments, we are fully compliant with PCI standards.11.8 All payment transactions are encrypted.11.9 Any information you provide to us is stored on secure servers.11.10 Our servers are kept in a separate locked room.11.11 Technicians working for our dispatch system provider, who require access to private data as part of their work, including maintenance and investigation, are trained to handle such data appropriately and dispose of it securely.11.12 Booking details/information are sent to drivers via their secure, custom xDA devices, which we own and provide to them.11.13 The xDA devices are PIN-protected.11.14 Driver PINs are immediately obscured as they are typed.11.15 Information is used only for the purpose of completing the booking.11.16 The information we collect from you may be transferred to and stored at a destination outside the United Kingdom. It may also be processed by staff operating outside the UK who work for us, our suppliers, and/or our data storage providers. These staff members may carry out duties such as fulfilling your booking, completing your booking, processing payment details, and providing other support services. By submitting your personal data, you agree to this transfer, storage, and/or processing.11.17 While we will take all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, as the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.11.18 If you have chosen a password or we have given you a password that enables you