New Regency Radio Cars Ltd (AAA Minicabs) is dedicated to safeguarding your privacy. This Privacy Policy outlines the details of the information we may collect from you and how we will use that information. We advise you to read this Privacy Policy carefully when using our website, in conjunction with our website terms and conditions.

Updates to this Privacy Policy

We may make changes to this Privacy Policy from time to time, such as in response to government regulation, new technologies, or other developments in data protection laws or privacy. We recommend that you check our website periodically to ensure you have the most up-to-date version of our Privacy Policy.

This Privacy Policy was last updated on 4th May 2023.

New Regency Radio Cars Ltd (AAA Minicabs) is registered with the Information Commissioner’s Office under registration reference – ZA888061 – Expiry Date 10th February 2024.
1 About us

1.1 In this Privacy Policy, references to “we” or “us” or “New Regency Cars (AAA Minicabs)” refer to New Regency Radio Cars (AAA Minicabs) Ltd.

1.2 We are the data controller of any personal information you provide to us. This means we are responsible for complying with data protection laws. This Privacy Policy outlines the personal information we may collect from you, why we use your personal information, and more generally the practices we maintain to use and protect your personal information.

1.3 We have appointed a data protection officer to oversee our handling of personal information. If you have any questions about how we collect, store, or use your information, you can contact our data protection officer using the details outlined in section ‘13 Contacting us’.

2 Who do we collect information about?

We collect information about:

2.1 Previous, current, and prospective customers.2.2 New Regency Cars (AAA Minicabs) website users.

2.3 Business contacts at our suppliers and other suppliers.

3 When do we collect personal information?

We collect information about you:

3.1 When you contact us to make a booking via:3.1.1 Phone.

3.1.2 Smartphone booking app.3.1.3 Online Booker.

3.1.4 Email.

3.1.5 Writing.

3.2 When you sign up for our email mailing list.

3.3 When you use our website.

3.4 If you respond to a customer survey, questionnaire, or marketing campaign.

3.5 If you report a problem.

3.6 Or if you contact us for any other reason.

4 What personal information do we collect and use?

4.1 To provide a minicab and courier service, we collect all information required by our regulator, TFL, to make a compliant booking and to complete the booking as requested, such as (but not limited to):

4.1.2 Name.

4.1.3 Gender.

4.1.4 Address(es).

4.1.5 Contact Telephone Number(s).

4.1.6 Information about your job, including job title.

4.1.7 Special Instructions.

4.1.8 Any information you deem relevant to the booking.

4.1.9 Financial information such as your bank details, debit/credit card and payment details.

4.1.10 IP address.

4.1.11 Device ID information.

4.1.12 Details of transactions you carry out through our site or our app and of the fulfilment of your bookings.

5 How do we collect your information?

We collect personal information from a number of different sources, including:

5.1 Directly from you or from someone else on your behalf.

5.2 From your use of our website and cookies.

5.3 Through customer surveys and responses to marketing campaigns.

5.4 Through publicly available sources such as internet search engines and social media sites.

6 What are our purposes for using your personal information?

6.1 We process your personal information to ensure that your booking is completed as requested.

6.2 If payment is by debit/credit card or account to ensure payment is taken for the booking.

6.3 Management of complaints (including communicating with you and resolving any complaints that you might have).

6.4 Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police.

6.5 Complying with our legal or regulatory obligations.6.6 Managing our business operations such as maintaining accounting records.

6.7 Provide marketing information to you (including information about other products and services, undertaking customer surveys and marketing campaigns) via our eNewsletters (see section 8.1).

6.8 Tracing and recovering debt.

6.9 Ensuring that content from our site is presented in the most effective manner for you and for your device.

6.10 Investigating or detecting the unauthorised use of our systems, to secure our system and to ensure the effective operation of our systems.

7 Who do we share your information with?

We disclose your information to the third parties listed below for the purposes described in this Privacy Policy. These might include:

7.1 Drivers, so that they may complete the booking as requested.

7.2 Our regulator(s).

7.3 The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.

7.4 Our third party service providers such as despatch system provider, IT suppliers, auditors, lawyers, payment processing agencies.

7.5 Third parties who undertake analysis for the purposes of product improvement.

7.6 If we choose to sell the business, then selected third parties in connection with the sale, transfer or disposal of the business. We will ensure that such third parties have the appropriate technical and organisational measures in place to safeguard your data.

7.7 We may disclose your personal information if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce/apply our terms and conditions of supply and/or any other agreements, or to protect the rights, property, or safety of New Regency Radio Cars (AAA Minicabs) Ltd our customers, or others.

7.8 We do not allow unauthorised publishing or disclosure of customer’s non-public contacts.

8 What marketing activities do we carry out?

Email marketing

8.1 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you or to send eNewsletters. You have the option to opt out at any time.

8.2 We do not sell or pass on any information to any other organisations (unless legally required to do so).SMS Marketing

8.6 We may also use your personal information to provide you with information by email about our products or services or those of our partners which may be of interest to you. You have the option to opt out at any time. We will continue to send you non-marketing text message communications related to our services, such as confirming the arrival of your minicab.Telephone Marketing

8.7 We do not engage in any telephone marketing activities and have no plans to do so in the future. We will continue to make non-marketing telephone calls related to our services, such as responding to inquiries.Post

8.8 We do not engage in any postal marketing activities and have no plans to do so in the future. We will continue to send you non-marketing postal communications related to our services, such as monthly invoices for account customers.

9 How long do we keep personal information?9.1 Information related to each booking is kept for up to 6 months and then securely archived.

9.2 We will only keep your personal information for as long as necessary to comply with our legal and regulatory obligations.

10 Your rights

10.1 Under data protection law, you have certain legal rights regarding the personal information we hold about you. You may exercise these rights at any time by contacting us using the details provided in section 13.